Piracy Policy

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Privacy Policy – MySolar Ltd

Last updated: October 2024

This Privacy Policy outlines how MySolar Ltd ("we", "our", or "us") collects, uses, and protects your personal information across our website and software platforms (the “App”), whether accessed via desktop or mobile devices.

Plain English Summary of Our Commitments

• We do not display third-party ads on our platform.
• We do not sell or share your personal information with advertisers or marketers.
• We do not use tracking cookies for behavioral advertising.
• Any data you share with us is used solely to provide, maintain, and improve MySolar services.
• We only work with trusted third-party providers who adhere to strict privacy standards.
• You may request deletion of your personal data at any time.

What We Collect & Why

We collect limited information to help us deliver a smooth experience and improve our services:

• Account Information: Name, email, phone number, address, and account credentials.
• Installation & Service Info: Solar system specifications, service history, energy usage and production data.
• Technical Data: Device type, browser, operating system, IP address, crash logs, and location (if enabled).
• Support Interactions: Records of communications with our customer support team.

You may choose not to provide certain information, but this may limit your ability to use some features or receive services.

Data Sharing & Storage

We only share your personal data:

• With authorized service technicians or installers working on your system.
• With approved service providers under strict data protection agreements.
• When required by law or to protect our legal rights.

We do not share your data with advertisers or marketing agencies.

All data is stored securely using industry-standard encryption and cloud providers (e.g., AWS, Google Cloud).

Use of AI Features (If Applicable)

Some MySolar services may use Artificial Intelligence (AI) to analyze energy usage or optimize your solar output:

• No training use: Your data is not used to train AI models.
• Optional usage: AI features are only enabled with user consent.
• Privacy-respecting: AI processes are isolated and data is deleted after use unless retention is legally required.

Security Measures

We take your data security seriously and use:

• Encryption: TLS encryption for data in transit, AES encryption at rest.
• Firewalls & Monitoring: To detect and prevent unauthorized access.
• Data Access Controls: Only authorized personnel can access sensitive data.

If a data breach occurs, we will notify affected users within 72 hours, in accordance with global data protection laws.

Your Rights and Choices

You have the right to:

• Access the personal data we hold about you.
• Request correction or deletion of your data.
• Withdraw your consent at any time.

To exercise any of these rights, email us at privacy@mysolarltd.com.

Third-Party Providers

We only work with third parties who meet our privacy and security standards. Examples include:

• Cloud Storage & Hosting: Google Cloud, AWS
• Customer Support: Zendesk, Groove
• Payments (if applicable): Stripe
• Authentication: Google, Microsoft (if used for sign-in)

A full list of our providers is available upon request.

International Data Privacy & GDPR

If you're located in the EU, UK, Canada, or Australia, we handle your data in compliance with applicable laws, including GDPR, PIPEDA, and the Australian Privacy Act 1988.

For EU/UK users:

• Legal basis for processing: Consent, contract, legal obligation, or legitimate interest.
• Your rights include: Access, correction, deletion, restriction, objection, and portability.
• Data transfers: Any cross-border transfers use appropriate safeguards (e.g., SCCs, adequacy decisions).

For requests, email: privacy@mysolarltd.com

California Privacy Rights (CCPA)

If you are a California resident, you have the right to:

• Know what personal data we collect and who we share it with.
• Request deletion of your personal data.
• Opt out of the sale of personal information (we do not sell data).

To make a request, email privacy@mysolarltd.com

Cookies and Tracking

We use cookies to:

• Keep you logged in
• Understand how our site is used
• Improve site functionality

We do not use cookies for third-party advertising or behavioral tracking. "Do Not Track" browser signals are respected.

Children’s Privacy

Our services are not intended for children under 13, and we do not knowingly collect data from minors. If you believe we have unintentionally collected such data, please contact us immediately at privacy@mysolarltd.com.

Review, Update, or Delete Your Information

To manage or remove your information:

• Log into your MySolar account
• Or email: privacy@mysolarltd.com

We respond to all requests within 30 days.

Business Transfers & Legal Disclosures

In the event that MySolar Ltd is involved in a merger, acquisition, or asset sale, your information may be transferred. We will notify you before any such transfer.

We may also disclose data:

• To comply with legal obligations
• To enforce our terms and policies
• To protect rights, safety, or property

Changes to This Policy

This Privacy Policy may be updated from time to time. We will post significant changes on our website or notify users directly where appropriate.

External Links

Our website may contain links to other websites. We are not responsible for their content or privacy practices. Please review their privacy policies before submitting data.

Contact Us

If you have questions about this Privacy Policy or how your information is handled, contact:

Email: privacy@mysolarltd.com